unable to download video error message

Gregory Sledge

• July 24, 2017 20:54

Have tried all suggested help topics to fix the downloader, but to no avail.  Have had realplayer plus for years.  Old laptop die.  Purchased a new dell.  Downloaded realplayer and logged in, but can't get it to download videos.  Have paid for the plus and for the 20 mb storage.  Why doesn't it work?

0

• Official comment

  

  Harold

  • July 25, 2017 12:50

  Hello,

  Please try following the steps from the link below to resolve your issue:

  https://customer.real.com/hc/en-us/articles/235180047--Unable-to-download-error-when-downloading-videos

  If the issue persists, you will need to uninstall and reinstall the program. Here's how:

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

  Please let us know if you have additional questions.   

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