download incomplete refresh web page message

karl weaver

• July 25, 2017 20:37

I have the latest realplayer 18 and have tried chrome and microsoft browsers.  I even paid for a premium software upgrade.  The videos start downloading from youtube, then stop shortly thereafter.  What am I suppose to do?  This program worked in the past.

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• Official comment

  

  Harold

  • July 26, 2017 10:57

  Hello,

  
  Please try following the steps from the link below to resolve your issue:
  https://customer.real.com/hc/en-us/articles/235180047--Unable-to-download-error-when-downloading-videos

  
  If the issue persists, you will need to uninstall and reinstall the program. Here's how:
  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

  
  Please let us know if you have additional questions.   
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  karl weaver

  • July 27, 2017 23:24

  That was a stupid response.  I have reinstalled this worthless program multiple time from your site.  Tried multiple save locations.  The downloads always start and stop.  I have seen your canned response before to the same issues.   I would like my 39.99 refunded

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  Harold

  • July 28, 2017 13:54

  I have replied to your request via email.

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