what happened to my original purchase of RealPlayer Plus?

James Clark, III

• January 24, 2017 22:05

RealPlayer Plus Serial Number: 1230-97-2566

------------ Item 1 ------------
Description:                    RealPlayer Plus
Quantity:                      1
Unit Price:                    $29.99
Total Price:                    $29.99

------------ Item 2 ------------
Description:                    RealPlayer Plus Power Pack 1
Quantity:                      1
Unit Price:                    $29.90
Total Price:                    $29.90

----------------------
Merchandise Subtotal:          $59.89
Shipping & Handling:            $4.00
US Sales Tax**                  $0.00
   
Total:                          $63.89

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• 

  Naga

  • January 25, 2017 18:35

  As RealNetworks makes new products available to customers, it is not possible to continue supporting legacy and historic products, including: RealPlayer 15, 14, SP or any prior version.
  To know more refer this article: https://customer.real.com/hc/en-us/articles/204039423

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• 

  Ronald Kirkland

  • March 23, 2017 20:54

  What is with update removing access to private section and now more money is needed for access again? How do I go back to my most recent paid for program of which I LOST ACCESS TO?

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• 

  Arvin

  • April 17, 2017 14:53

  You can install the latest version of RealPlayer by following the article:

  https://customer.real.com/hc/en-us/articles/206964167

  Once installed, sign in to access the Plus features. To do so, follow the below article:

  https://customer.real.com/hc/en-us/articles/204040653

  To learn more on private mode, follow the below article:

  https://customer.real.com/hc/en-us/articles/226130128

  I hope this helps.

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