Can't burn

Ramon Medina

• August 04, 2017 00:29

I burned one DVD then I started getting this message "the software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem." What is the problem

0

• Official comment

  

  Harold

  • August 04, 2017 13:51

  Hello,

  
  That message most likely means that RealPlayer cannot decode the file you're trying to burn onto DVD because of the multiple video streams it contains.
  
  I would advise you to try burning a different file and to make sure RealPlayer can play the file first.
  
  For additional DVD burning troubleshooting tips, please check out the following article: 
  https://customer.real.com/hc/en-gb/articles/204040813-Troubleshooting-DVD-burning-issues
  
  Please note that Installing the K-Lite codec pack often helps to fix issues related to DVD burning. If you haven't installed it on your PC, you can install it from the link below:
  http://fileforum.betanews.com/download/KLite-Codec-Pack_Full/1094057842/3

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