Missing Files

Sharon Lynne

• February 03, 2017 02:59

Before you upgraded to this new RealTimes, I used to have a lot of files.  What happened to those?

 

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  Arvin

  • February 04, 2017 19:28

  If it is a local files, then we want to inform you that they are not stored in RealPlayer; they remain only in your PC hard drive (and in the Cloud, if you chose to upload them). Sometimes when you manually move or delete files from your computer, the changes aren't automatically updated in the application database. You can scan and re-import the missing files--as long as they have not been deleted from your hard drive. To learn more, visit the article:

  https://customer.real.com/hc/en-us/articles/204041533

  Meanwhile, if it is a Cloud videos, then we already sent emails related to  Cloud storage space that comes with a free RealTimes account. RealPlayer Free - cloud storage will be discontinued under this plan.  If you're currently using storage under the free plan, you can download a copy of these files before February 28, 2017.

  If you are not interested in upgrading and you don't want to lose any of your Cloud content, please download the files to your computer: Please use the download tool by following this article:

  https://customer.real.com/hc/en-us/articles/115001641267

  Please note that any files remaining after that date will be removed and no longer accessible.

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