charges

michael rivera

• February 15, 2017 07:02

I have been a customer for many years and paid for your service! it never worked well at all and now you want me to pay again, when I just paid you last year! if this your new plan with only 20 gb, delete my account and program finally looks like it may work, finally!

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  Naga

  • February 15, 2017 17:00

  I've sent a message to the email address associated with this account. Please respond and we will go from there.

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  salvim kelvot

  • August 19, 2026 11:28

  I'm experiencing the same errors on both my laptop and PC, which rules out a Windows 11 issue. It seems like the downloads are failing possibly due to the fact that they haven't been tested by RealNetworks. Since my system clock is auto-synced with Microsoft, that might be playing a role in causing the problem. I’ve included screenshots for better context, and I would appreciate any insights or suggestions. 

   

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  RN Support

  • August 20, 2026 21:31

  We are happy to announce that the recent issue affecting YouTube downloads has been resolved. 
   
  If you are still experiencing problems, please make sure you have the latest version of RealPlayer Downloader installed. 
   
  For older versions of RealPlayer (v.22 & v.20/20), an update will be released soon.

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