An .mp4 codec for RP, where do I find it?

Thomas Dennis

• August 28, 2017 21:40

It seems like more and more Video clips need an .mp4 codec. 

Where is this codec for my version of RP located, or is that an

extra cost option?

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  Harold

  • August 29, 2017 11:35

  Hello, please try installing the codecs from the link below:

  https://customer.real.com/hc/en-us/articles/204041493--Unsupported-file-type-error-

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  Thomas Dennis

  • August 29, 2017 15:05

  There is a further problem. 

  I tried using RP to view a clip from the Internet that was in the Play List, and now RP is stuck and I can't open it.  Indications are that RP doesn't know what it should do, and or the s/w has been changed by this move.

  Tried closing RP but didn't help.

  The next step will be a reboot.

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  Harold

  • August 30, 2017 10:26

  Hello,

  
  You can try uninstalling the program as explained here:
  https://customer.real.com/hc/en-gb/articles/204040013-Uninstall-and-reinstall-RealTimes-or-RealPlayer-on-Windows

  
  After that reinstall RealPlayer using the alternate(full) installation file. To do so, please follow these steps:
  
  - Go to: http://www.real.com/ and download RealPlayer.
  - Run the downloaded installation file and wait until the following window appears and close it.

  

  - Click the "Alternate Installer" button. This will download the full installation file, which is larger.

  

  
  - Run the downloaded full installation file and follow the steps to install RealPlayer.
  
  If you have any additional questions, please let us know.  

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