Can't play DVDs :(

Alicia Tyson

• August 29, 2017 16:43

HELP...

I purchased the RealPlayer software for the SOLE PURPOSE of playing DVDs on my Microsoft SurfacePro laptop, and IT WILL NOT WORK.  I get the following message:

"RealPlayer has stopped working.  A problem has caused the program to stop working correctly.  Windows will close the program and notify you if a solution is available."

And of course I get no other feedback.  So I've completely wasted $39.99 and can't find any way to try to recoup my money. :(

Can anyone help me?

Thanks,

Alicia

 

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  Virgilio

  • August 30, 2017 13:31

  I have sent you an email. Please check your mail box.

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  John Stanley

  • February 15, 2018 17:18

  its a laptop and I put in the dvd press start and doz not work can you help me?

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  RN Support

  • February 15, 2018 18:49

  John,

  Can you please tell me if it crashes when you try to play the DVD with RealPlayer? Can you please make sure it is a normal DVD and not a Bluray? RealPlayer is not designed to play Bluray disks yet.

  You can also reinstall RealPlayer if you continue to see if the issue persists.

   

   

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