Joseph

Joseph DeMichele

• February 22, 2017 05:19
• Edited

My real player keeps stopping for updates and when it upgrades , its telling me that I will lose my plus features and I need to buy the upgrade for $24 bucks????
What kind of rip off it that. I already paid $50 bucks for this version which use to work good enough for me, now its suck because you wont support it and you want members who already own it to cough up more money ..  

I want the version I have to work like it use to. 

 

 

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  Arvin

  • February 23, 2017 23:22

  When you originally purchased RealPlayer Plus, you purchased RealPlayer 16, which was a one-time charge. Each version is considered a separate product--so with that purchase, you received updates and support of that version for no additional fees or hidden charges.

  Although customers who purchased RealPlayer 16 Plus continued to enjoy their Plus features at no extra charge when we released RealPlayer Cloud, in RealPlayer 18/RealTimes these features are available only with the purchase of RealPlayer Plus or a subscription to RealTimes Premium or Unlimited.  

  To download RealPlayer Cloud/RealPlayer 16, follow the below article:

  https://customer.real.com/hc/en-us/articles/204040003

  Note: As RealNetworks makes new products available to customers, it's not possible for us to continue supporting older products like RealPlayer Cloud, RealPlayer 16.

  We are no longer making any updates to RealPlayer Cloud, RealPlayer 16, or prior versions, so some features (such as Download This Video) may not work on these versions.

   

   

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