Real Player app will not logon...period
The Real Player app consistently, even after following all logon problem steps for all browsers, will NOT LOGON. I consistently get the following message. I have the latest updates installed.
Also, although I can logon to the website with out a problem, if I attempt a password "reset" from the app logon dialog I get the following in my mail server logs (an egregious SPF failure!!!)::
2017-09-20 02:08:16 H=omptrans.email.realplayer.com [12.130.154.55] F=<realtimes@real.com> rejected RCPT <eric@infobro.com>: SPF check failed.
The IP address listed is not included in the SPF record for real.com and real.com is SPF mechanism is set to "Fail"
real.com. 1098 IN TXT "v=spf1 mx ip4:207.188.7.12 ip4:207.188.23.20 ip4:207.188.23.0/26 ip4:207.188.18.10/31 ip4:207.188.25.200/30 ip4:213.128.132.196/31 ip4:216.190.76.1/24 ip4:61.193.190.194/31 ip4:74.122.201.192/26 ip4:74.122.203.0/24 a:spfsenders2.real.com -all"
PLEASE HELP. I am a paying customer for MANY YEARS almost since Real.com was created. Fix this please!
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I have sent you an email. Please check your mail box.
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This problem persists even after the latest update in the face of my $15.85 monthly payment. So, I'm able to be billed but I can only logon via the web? Are there no logs that I can review that will tell me where the problem is located in the configuration. This is a tremendously frustrating issue at each update not being able to logon. Thank you.
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I've sent you an email. We'll take it from there.
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