Mike Swartz

Michael Swartz

• March 10, 2017 21:45

I am a returning customer.  I have lost my ID for Real Player and I am

having to start over.   I have Geek Squad protection.  They discovered I had a minor virus in my computer and I was advised that it be wiped.  My music folder was backed up.  But it was not saved in Real Player.  Some kind of windows program.  It will not allow me to burn my music.  I am a current premium customer.  I have a receipt from PAY PAL where I have purchased the upgrade.  Can you assist me in this matter to starting over?

 

Paid with

VISA x-7311

You'll see "PAYPAL *REALPLAYER" on your card statement.

• Manage Realnetworks payments

Transaction ID

50J9300982747180H

Seller info

Realnetworks

206-674-2650

http://www.real.com

Invoice ID

P-01043712

Your purchase  Realnetworks   $39.99

Shipping   $0.00

Tax           $0.00

Purchase total   $39.99

Fee $0.00

Total   $39.99

 

Thanks  so much for anything you could do.

Michael  Swartz

0

• 

  Arvin

  • March 12, 2017 21:21

  You can scan and re-import the missing files--as long as they have not been deleted from your hard drive. To do so, follow the below article:

  https://customer.real.com/hc/en-us/articles/204041533

  To resolve the CD burning issue, follow the below article:

  https://customer.real.com/hc/en-us/articles/204040853

  0

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