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Refund Request

I downloaded the Real Player Plus today (November 22, 2017) because it was advertised that I would be able to play DVDs on my PC. Unfortunately it does not work. I have sound but there is not a picture associated with the movie. I paid $39.99 for a product that does not work.  Please let me know what I need to do to receive a refund. 

Christina Olsen

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I've cancelled and refunded your purchase. I've emailed you the confirmation.

Real CS
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