poor picture quality of downloaded videos since recent update

null null

• June 19, 2017 19:29

The picture quality of my downloaded videos was good until I recently accepted an upgrade. The picture quality now is poor.

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• Official comment

  

  Milena

  • June 20, 2017 10:46

  To resolve this issue, please try the solutions from: Sound plays but video is blank, frozen, or distorted
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  null null

  • March 21, 2018 19:55

  I tried this and it did not work.  The video is still distorted.

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• 

  RN Support

  • March 26, 2018 20:16

  If you haven't tried yet, I recommend reinstalling RealPlayer.

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

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