Failed to Convert

Mark Johnson

• July 22, 2017 09:38

Trying to download a playlist. Some videos download, and some do not, even though they are all from the exact same source on the exact same album without video (just a picture).

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• Official comment

  

  Harold

  • July 24, 2017 14:34

  Hello,

  Please uninstall and reinstall the program to resolve this issue:

  https://customer.real.com/hc/en-gb/articles/204040013-Uninstall-and-reinstall-RealTimes-or-RealPlayer-on-Windows

  Please contact us again if you need further assistance.
• 

  Mark Johnson

  • July 30, 2017 04:41

  I tried it. Still having the exact same problem.

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  Harold

  • August 01, 2017 15:08

  Hello, please try the solutions from the following article in order to resolve this issue: https://customer.real.com/hc/en-us/articles/204169018
  If the problem persists, let us know the exact version number installed on your PC - see: https://customer.real.com/hc/en-us/articles/204039513

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  Zsolt Harsanyi

  • February 23, 2019 17:59

  I have successfully downloaded videos to RealPlayer library, and also successfully converted to mp4, but video does not get incorporated into iTunes library as instructed. Some do, some don't.

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  RN Support

  • February 28, 2019 21:27

  You will have manually sync your iTunes from the folder where your music files are. RealPlayer doesn't have this feature anymore.

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