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4 comments

  • lucien primeau

    wen I got real player for the first time about 10 years ago it was fantastic to download and burn cds or dvds  music and videos  but since last years everything went kaput wy ???????  yes I paid for premium plus  but still not working to burn videos ok for cds music but videos no dam way

     

    its very frustrating    am looking on internet for a good loyal dvd burner that anytime you want to burn  a dvd video  theres no problem I don't care how much it cost  that's not a problem

    0
  • Virgilio

    To resolve this issue, sign out from your software and sign back in. To do so, follow the steps below:

    1. Open RealTimes software 
    2. Click on RealPlayer Logo> select Sign out 
    3. Then, click on RealPlayer Logo, select Sign in and sign in to your account 
    4. Once you signed in, click on Library tab, select Burn at the left 
    5. Select Video Disc Burner, it will automatically install the components

    If this doesn't help, I would recommend you follow the link below.

    https://customer.real.com/hc/en-us/articles/204040813 

    If you are still experiencing this issue, provide the following information:

    1. How long you are experiencing this issue? 
    2. Is this the first time you are burning a disc? 
    3. Are you burning a CD or DVD? 
    4. What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)

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  • suleiman al kindy

    When I try to burn DVD I get a General Error message: Unknown file type

    Please help 

    0
  • RN Support

    Suleiman,

    This can happen if you are trying to burn a file format that is not compatible with RealPlayer. You can always convert the video file into MP4 using RealConverter and then burn the DVD.

    0

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