not Installing

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• March 17, 2017 08:01

Hello there,

Please could you assist me, i have a windows 7 home basic installation that i am trying to install real player on. It goes through all the motions of installing, but once you click on the final button of "start using real player" there is nothing there, not even a folder for the installation, i have tried disabling the antivirus and installed as administrator.  please help.

i cannot access the email that i registered with, pleas reply to xxxxxx@gmail.com

regards

Robin

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• 

  Arvin

  • March 18, 2017 22:40

  To resolve this issue, follow the below solutions:

  Solution 1: Deleting temporary Windows files and folders:
  
  https://customer.real.com/hc/en-us/articles/204039363
  
  Solution 2: Uninstall RealPlayer by following the article:
  
  https://customer.real.com/hc/en-us/articles/204040013/#uninstall
  
  Solution 3: Run Microsoft's Fixit program:
  
  Go to http://support.microsoft.com/mats/Program_Install_and_Uninstall and run the Fixit program. This tool is often helpful in cleaning up previous installations and fixing installer issues. Remove entries related to RealPlayer and RealDownloader.
  
  Solution 4: To download and install a new copy of the application, visit http://www.real.com/, click the Download RealPlayer for Free button, and follow the prompts to install the current version.

  Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

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