Player doesn't work

Tim Sicafuse

• March 17, 2017 14:18

I installed the new update a day or so ago.  I can still download videos but when I go to the library to play a window immediately pops up saying real player has stopped working and windows is looking for problem.  What can I do to fix this?

 

Thanks

 

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  Howard Wasserman

  • March 18, 2017 16:00

  I installed it today and am experiencing the same problem. At first I could open and watch some videos in my libraty but the image was far worse than before. Then, after a while videos ceased opening, and I got the same msg as you, followed by the player closing. This inability to open videos continued, so I then reinstalled the software, but after that installation, the problem continued just as before. I do hope the folks at Real Networks read this and will look into the matter! (I have no solution to report to you. I hope it's taken care of soon. BTW, is there a phone number to speak to a tech person? (I couldn't find one.)

  All the best,

  Howard

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  David Olson

  • March 18, 2017 22:00

  I have similar problem. Just today, every time I double click on an flv file in my library of Realtime Downloads, I get the message:

  There is no disk in the drive. Please insert a disk into drive E:

  No matter what I do after that, RealPlayer quits and I get message that windows is looking for the problem.

  I've tried updating RealPlayer, and have also tried uninstalling twice - once not including libraries and once including libraries. After a re-installation, the problem is the same as before.

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  Arvin

  • March 20, 2017 21:36

  Thank you for contacting RealNetworks Support regarding the inability to play videos because RealPlayer stopped working.
  
  As you know, this issue was related to a recent Windows 10 update.
  
  We're happy to let you know that Microsoft announced a new update on March 20 (KB4015438) that corrects this issue. This update can be downloaded and installed from Windows Update. For more information, visit:
  
  https://support.microsoft.com/de-de/help/4015438/windows-10-update-kb4015438
  
  Please let us know if you continue to experience any issues with playing your videos after installing this Windows Update.
  
  Thank you for using RealPlayer!

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