dvd burning

Ian Michaud

• April 14, 2017 21:00

 The DVD burner is acting up for some reason.   It's taking at least three or four times longer than it usually takes to "recode" the files.   Then when the coding finally gets up to 100 percent, it takes two or three minutes "preparing to burn" before finally flashing an error message:

Device Error - Command Timeout; Device may have been removed or reset.

NOTE: The device was NOT removed or reset.

This has happened two or three times when trying to burn the same lengthy (about 1 hour, 50 minute) file.   As an experiment I tried burning a short 5-minute file.   This one also took three or four times longer than usual to "recode" but the burning to disc was problem free.

 

 

 

 

0

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  Arvin

  • April 16, 2017 19:33

  To resolve this issue, follow the below article:

  https://customer.real.com/hc/en-us/articles/204040813

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