Realtimes will not upload any video files, what is the problem?

Kristan McArthur

• April 01, 2017 19:56

 I have realtimes and ever since 3/30/2017 it will not allow me to upload videos (short and long). I am running realtimes using windows 8, please help!! Thank you.

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  Dee Jay

  • April 02, 2017 18:46

  I'm having the same issue. Normally when my uploads fail over and over again I would wait a day and then it would work. Assuming its on real player's end. This time its been almost three days I can not upload a single video. Really annoying!

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  Arvin

  • April 02, 2017 19:14

  To resolve this issue, try signing out and re-sign into RealTimes application. In addition you can also follow the article:
  
  https://customer.real.com/hc/en-us/articles/204043153
  
  If you are still unable to upload videos, please provide the following information:
  
  • Did you receive any error messages? What does it say?
  • Is this happening to all videos or just with a particular one?
  • Did you try uploading videos via RealTimes web app (https://realtimes.real.com/account)?
  • What version of RealTimes app is installed? 
  • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
  
  The more specific you are, the better I will be able to assist you

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