Real Times/Real Player Plus

William Haight

• April 20, 2017 18:30

I have purchased realplayer plus and/or realtimes on more than one occasion. Every now and then (eight months/year or so) it disappears. I now have only real player on my computer and can no longer burn dvds. Realtimes/plus is a purchase, yes? Not a rental. Why does it do this and can I please get it back. Again, I have purchased it more than once. Also, my email has changed to hxxxxxxx@xxx.com, but I cannot find a place to update this. It's quite difficult to contact you guys. May I please get some tech support? Thanks

Bill

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  Viswanathan S

  • April 20, 2017 23:00
  • Edited

  You can download the latest version of RealPlayer from the below link:
  
  http://cache-download.real.com/free/windows/installer/player/rt1/T10ENFIB/RealTimes-RealPlayer.exe

  After installing, you just need to sign into RealPlayer software using the same email address to activate the Premium features. To do so, follow the steps provided in the below article:
  
  https://customer.real.com/hc/en-us/articles/204040653
  
  Once you are signed in, you should see a star symbol (*) followed by your name located in the upper right corner of the player. The star symbol denotes that your Premium features have been activated. 

  To burn DVD, please refer to this article: https://customer.real.com/hc/en-us/articles/204041013 

  To change email address, follow the steps in this link: https://customer.real.com/hc/en-us/articles/207628858 

  Note: I wanted to let you know that we have edited your original post to remove your email address to protect your privacy. We do recommend that you refrain from posting personal information in a public Community forum.

  I hope this information helps.

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  Anthony Hall

  • October 18, 2018 16:20

  I tried to sign in I get a message that says I'm currently not connected to real times so I can't access any of my purchased plus features

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  RN Support

  • October 22, 2018 21:45

  Anthony,

  To resolve your issue, please "over-install" RealPlayer. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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