Troubleshoot burning DVD's

null null

• April 21, 2017 13:42

When I try to burn a DVD, I get the following message, as you'll see from the attached screenshot.

 

The software that's used to decode the media is not available on this system. Installing the correct decoders for the files you are working with may help to correct the problem.

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• 

  Arvin

  • April 21, 2017 22:10

  To resolve this issue, follow the below article:

  https://customer.real.com/hc/en-us/articles/204040013

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