Playback of video not working and locks up program

null null

• December 19, 2017 17:55

Viewing on a PC, I am in my account, but if I try to play a video from the library, everything locks up, and I have to close the program through Task Manager. Started today. I deleted old program and downloaded again. Same problem. Nothing is playable.

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• Official comment

  

  RN Support

  • January 03, 2018 01:06

  Please follow these steps.

  1. Go to Control Panel and uninstall RealPlayer.
  2. Go to https://support.microsoft.com/en-us/help/17588/fix-problems-that-block-programs-from-being-installed-or-removed and download and run the installer.
  3. Once the Fixit program opens, click Next.
  4. Select Uninstalling.
  5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
  6. Run the Fixit program once again. (You will need to run this program a few times)
  7. Follow steps 4 and remove the following programs (in the said order)
  a. RealUpdgrade 1.1
  b. RealDownloader
  c. RealDownloader
  Note: You have to run Fixit each time you want to uninstall these applications.
  8. Delete Real & RealNetworks folders from
  a. C:\Program Files (x86)
  b. C:\Programdata
  c. C:\Users\<your username>\AppData\Roaming
  d. C:\Users\<your username>\AppData\Local

  Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from www.real.com. Ideally, this should install properly.

   
• 

  mario saba

  • December 31, 2017 14:49

  'same thing happen to me, what's going on with this app?

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