Can't sign up

Den Arend Rien

• May 07, 2017 15:24

 after installing realplayer I can't sign up. the program stucks

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  Virgilio

  • May 08, 2017 14:59

  If you see a blank page during the sign in process, please follow the instructions below:

  https://customer.real.com/hc/en-us/articles/204040673--Blank-page-appears-instead-of-sign-in-box-

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  Den Arend Rien

  • May 08, 2017 15:23

  both options do not work

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  Virgilio

  • May 09, 2017 09:50

  Would you please give us more details about what happens when you try to sign in:

  - Is it crashing after typing in your email and password?

  - Are you receiving an error message? What is the message?

  In the meantime, please re-install RealPlayer as described below and try to sign in again:

  https://customer.real.com/hc/en-us/articles/204040013-Uninstall-and-reinstall-RealPlayer-on-Windows

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  benjamin abdulhakim

  • May 11, 2017 22:23

  The statement: Currently not connected to RealTime..

  benhakim@sbcglobal.net

  

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  benjamin abdulhakim

  • May 11, 2017 22:37

  the message reads---currently not connected to realtimes.

  benhakim@sbcglobal.net

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  Virgilio

  • May 12, 2017 09:34

  To resolve the issue, please follow the instructions from the link below:

  https://customer.real.com/hc/en-us/articles/204043323--Currently-not-connected-to-RealTimes-RealPlayer-Cloud-

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