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Unable to install

I tried many times to install Realplayer but after the installation nothing happens. Tried the various methods you advised other users who encountered the same problem to no avail.

Tried using the alternate installer which is about 61mb but when I launch that, I get an error message saying "Installer component stub3201.dll is missing or corrupted."

Please help.


Official comment



1 - Please follow all the steps from the article below:

2 - If the issue persists, please reboot your PC in Safe mode and try installing RealPlayer (using the Alternate installer). To learn how to proceed, please click on the link below and follow the instructions:

Note: For more information on how to boot up your PC in Safe Mode, please consult the following video:; additionally, make sure to select the ''Network'' option under the ''Safe boot'' option (for reference, see the attached screen shot).




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Doesn't work! Why not just allow us to download the missing or corrupt file and tell us how to install it. This was really not helpful.

Thomas Yates 0 votes
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Please follow these steps to install correctly.

1. Go to Control Panel and uninstall RealPlayer.
2. Go to and download and run the installer.
3. Once the Fixit program opens, click Next.
4. Select Uninstalling.
5. You will see a list of programs installed. Scroll down and look for "Video Downloader". Select that and click Next and click on "Yes, try uninstall". This will remove the application.
6. Run the Fixit program once again. (You will need to run this program a few times)
7. Follow steps 4 and remove the following programs (in the said order)
a. RealUpdgrade 1.1
b. RealDownloader
c. RealDownloader
Note: You have to run Fixit each time you want to uninstall these applications.
8. Delete Real & RealNetworks folders from
a. C:\Program Files (x86)
b. C:\Programdata
c. C:\Users\<your username>\AppData\Roaming
d. C:\Users\<your username>\AppData\Local

Once you have uninstalled all of them and deleted the folders, restart your computer. Download RealPlayer from Ideally, this should install properly.

Please do let us know how it goes.

Real CS 0 votes
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I cannot get game to load. Gets to 93% then it does nothing. I have plenty of space. Don’t get error message

Tracey Summerlin 0 votes
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It sounds like you need assistance from GameHouse customer support. You've reached the RealTimes support team. We are both divisions of RealNetworks, but operate separately.

Please visit for information on how to contact GameHouse support directly.

Real CS 0 votes
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