Download won't work

Stephen Grosshans

• January 29, 2023 02:12

I got Real Player around 2010.  Got Win 7 with a New laptop when '7' was new.  

I 'paid' for an update later 2000's.

Jan 30, 2017 from RP,  Vladimir said; 

"On checking our records, I see that you've already purchased RealPlayer 18 Plus."

So, you should find my membership.

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  RN Support

  • February 16, 2023 23:50

  If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

  If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

  https://customer.real.com/hc/en-us/articles/360057971913

  Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

  Please note: We will not be making any more updates or bug fixes in this version.

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