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When I try to sign in, all I get is a white box, with no where to sign in, and I've just paid for realplayer

Steve Horler

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I already paid 35.99 Euros on february 3 2020 through paypal (transaction 9yn99319247714146) - p-03352275 to get a new more advanced version of realplayer and I am still at basic version 18 plus. Please give me realplayer 20/20 plus. It should be correct from your side to do  that.quickly.

Francois Grivet

François Grivet 0 votes
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We don't see a purchase under your yahoo email address. Please provide your first, last name and any alternate email address you have used to purchase.

Real CS 0 votes
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Francois,

We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

https://customer.real.com/hc/en-us/articles/360057971913

Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

Please let us know if you have additional questions.

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Steve,

We couldn't locate a paid account under both the email addresses. We sent you an email. We'll take it from there.

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