real times message " your video is being prepared for playback. try again shortly"

Angelo Caltabiano

• December 08, 2020 19:53

what does this mean, I get this on older videos but I converted them to MP4 and it still does it

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  RN Support

  • December 09, 2020 02:04

  If you are trying to play a video in the Cloud that has not been played for a long time, it basically goes to "sleep" mode. When you try to play such a video, it will "wake" up and therefore may take a while to process the playback. 

  Since you converted it to MP4, did you upload it recently? You could try using RealConverter to convert them to MP4 and upload it.

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