Premium Subscription

Kofi Kuevor

• December 12, 2020 15:57

My premium subscription purchased and installed successfully but I am unable to access premium features. Instead, I am asked to upgrade to premium.

How do I solve this problem?

0

• 

  RN Support

  • December 12, 2020 18:19

  You will need to sign into RealPlayer with your yahoo email address. That is how you setup your Plus account. Here are instructions to sign in:

  https://customer.real.com/hc/en-us/articles/360033213614-See-video-but-can-t-hear-sound-No-Audio-

   

  0
• 

  ZACHARIAS KYRIAZIS

  • December 18, 2020 17:45

  i'm getting the same issue...although i've signed into yahoo..and still its asks to upgrade to premium..i have a paid version as from 11 FEB 2018..

   

  please advise

  0
• 

  RN Support

  • December 18, 2020 17:59

  Zacharias,

  We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

  If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

  https://customer.real.com/hc/en-us/articles/360057971913

  Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

  0

Please sign in to leave a comment.