My premium version

Assaad Habib

• January 16, 2021 18:34

Hi I am Assaad Habib MD i've been using realplayer since 2010 with 16 plus then gold sp plus.I upgraded to 20/20 I cannot access my premium features.Actually I did a password reset  to xxxxx1 like the one i had before or it's sticked to xxxx1 my old password.

Can you help me or i should buy it again.I already paid twice for 2 previous versions.

Thanks in advance 

Assaad Habib MD

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  RN Support

  • January 21, 2021 00:13

  We see that you purchased RealPlayer Plus v.18. If you installed RealPlayer v.20/20, you will need to upgrade to activate Plus features in RealPlayer v.20 as this is a different product with additional new features. If you want to upgrade, please let us know. As a loyal user, you are eligible for a discount.

  If you don't want to upgrade, you will need to uninstall RealPlayer v.20 and install RealPlayer v.18. You can install RealPlayer v.18 by clicking this link.

  https://customer.real.com/hc/en-us/articles/360057971913

  Once you have installed RealPlayer v.18, you will need to sign into it to activate your Plus features.

  All of this said, if you are having difficulty resetting your password, we are happy to send you a temporary password. Please let us know.

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