Purchased Realplayer 20/20 on 01/02/2021

Robert Walker

• March 29, 2021 02:44

Why are you not responding to my upate to my account status? Renewed my account on 01/02/2021. Purchased 20/20 for $39.99 and an additional fee $4.99 monthly. Please respond with Confirmation of purchased. card ...2332. In the mean time I cannot use Realplayer normally..when I attempt to play music it FREEZES. Please arrange for remote installation as you,have done in the past. using intel 7 processor...64 bit win 10 home...PLEASE RESPOND and HELP!   louielee9@gmail.com (913)565-0466 Please contact.

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• Official comment

  

  RN Support

  • March 29, 2021 18:21

  We sent you both an email. We will take it from there.
• 

  null null

  • March 29, 2021 11:44

  Louielee9:

  I am NOT Tech Support, or Can Do a Remote Reinstallation.

  I am just a Lady, for 3 weeks have been looking for a Solution to MY PROBLEM. With that out of the way:

  On or about the 2nd of Jan this year, you paid 39.99 and 4.99 monthly, THEN you as I did UPGRADED?

  Then I would Suggest you open the real Player and Sign in.

  That is the one thats on your system now. If It does not automatically upgrade you to the premium status, and whatever your paying 4.99 monthly for, the YOU have been Hit like I have, by this company, and should Cancil, and request refund.

  That can be done, by signing in, the going to premium plans in your account, and click on Cancil.

  I did the real downloader thing that told me 1 TIME CHARGE for 24.99 EXPRESS DOWNLOADER as they called it, and checked my account at the bank, THEY TOLD me it was a RECURRING CHARGE MONTHLY. OH! And my problem?:

  I am STILL UNABLE to download Videos from YOU TUBE except by my Mobile. I am still waiting on a Solution.

  Good Luck Louie, Keiti Keitihashimero@sbcglobal.net

  I DO NOT WORK FOR REAL PLAYER! ! ! 

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