One Time Purchase

Alex Shevits

• May 08, 2021 13:20

I made the one time purchase of the Real Player software.  A week later, the software was "updated" changing it to the extent that I can no longer use it.  The no refund policy says nothing about One Time Purchase.  Also, the "update" removed all my saved, but not exported videos that I created.  I would love to have back, what I originally purchased, but everything I have tried has not worked.

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  Boleslaus Dubiel

  • May 08, 2021 21:01

  I want cancel my purchase.

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  RN Support

  • May 25, 2021 19:38

  Boleslaus,

  This confirms your refund for your RealPlayer purchase in the amount of $43.19.

  Depending on your financial institution, please allow a few days for the refund to post. This will appear on your next credit card statement issued following this processing period.

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