Can't sign in says offline.html no place to type

Eric Stillwell

• February 04, 2023 01:24

Can't sign in says offline.html no place to type my email and password. I tried clearing cookies, enabling cookies, rebooting and more with no luck.

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  RN Support

  • February 16, 2023 23:24

  To resolve your issue, please "over-install" RealPlayer by going to www.real.com. Over-install simply means installing RealPlayer over the existing RealPlayer. When you go through the installation process, you will be prompted that RealPlayer is already installed, simply proceed with the installation when prompted.

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  Amanda Tomblin

  • February 19, 2023 02:27

  I'm also having this same trouble. I installed RealPlayer on my laptop and it won't let me sign in. I "over-installed" and still no luck. Please help

   

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  RN Support

  • February 22, 2023 20:01

  Amanda,

  Can you please let me know what version of RealPlayer is currently installed? 

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