Can't Download???
It's the same way here, I even uninstalled and reinstalled and still the same. No orange tab shows, something needs to done. And if other people are having to deal with this we should all be informed what we have to deal with!
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With regards to the inability to download videos, we were able to identify the root cause and our engineering team was able to resolve it. To be able to download videos again, please follow these steps.
1. Attempt to download any video of your choice (You will still have the same error).
2. Simply restart your computer.
3. Upon restarting your computer, the Downloader will be updated in the backend and your downloads should start working.
If the issue still persists, please let us know.-1 -
Still not working
I did all you said and still doesn't have the tab coming down saying Download so I Uninstalled/Reinstalled and still nothing.
Please let me know, thank you
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Try opening realplayer, then click RealPlayer in the top left then scroll down to "Download a Video" click that and see if it works. I have to do that when the tab doesn't come down. I hope that works.
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Please follow these additional steps to resolve your issue.
1. Open a Windows folder
2. Go to C:\ProgramData\Real\RealUpgrade
3. Delete all the files in this folder (Caution: Please make sure you are deleting these files correctly and not any other files in a different folder)
4. Restart PC.
5. Follow the 3 steps we originally provided again.
6. Restart PC once more. (This should update the videodl)If the issue still persists, please let us know.
Please note: RealPlayer v.18 or older versions have reached End of Life support. Please upgrade to RealPlayer 22.
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