Sharma, I can't download YouTube Videos
Hello Sharma,
I've been unable to download YouTube videos since last night. I've uninstalled, reinstalled, rebooted for at least 4 times now but to no avail. It works on other sites though. But it's not working on YouTube for some odd reason.
Any assistance from you would be appreciated. Thanks for your time
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With regards to the inability to download videos, we were able to identify the root cause and our engineering team was able to resolve it. To be able to download videos again, please follow these steps.
1. Attempt to download any video of your choice (You will still have the same error).
2. Simply restart your computer after this.
3. Upon restarting your computer, the Downloader will be updated in the backend and your downloads should start working.
If the issue still persists, please let us know.
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i've tried it several times and the problem's still there
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Please follow these additional steps to resolve your issue.
1. Open a Windows folder
2. Go to C:\ProgramData\Real\RealUpgrade
3. Delete all the files in this folder (Caution: Please make sure you are deleting these files correctly and not any other files in a different folder)
4. Restart PC.
5. Follow the 3 steps we originally provided again.
6. Restart PC once more. (This should update the videodl)If the issue still persists, please let us know.
Please note: RealPlayer v.18 or older versions have reached End of Life support. Please upgrade to RealPlayer 22.
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