Unable to download videos

jerome kislenger

• February 19, 2023 02:18

I received an email from real player saying the issue had been resolved.  I did what they told me to and it's not working yet.  I cannot download videos from You Tube yet. The tag will not come down. 

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  Amanda Tomblin

  • February 19, 2023 02:39

  I have seen others posting that they are able to download again and that it just all of a sudden began to work. I still can't download anything from YouTube. Please relsolve this issue! 

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  RN Support

  • February 22, 2023 20:00

  If the bellow instructions were followed correctly, the version should be 2023.2.17.0.
   
  1. Attempt to download any video of your choice (You will still have the same error).
  2. Simply restart your computer after this.
  3. Upon restarting your computer, the Downloader will be updated in the backend and your downloads should start working.
   
  Please check your version after this. You can go to C:\Program Files (x86)\Real\RealPlayer. Right click on videodl and click Properties and then the Details tab. The version number is found here. 
   
  If the number has not changed and still shows 2022.10.6.0, it means Windows is blocking the update.
   
  Please note: These instructions won't work for older versions such as RealPlayer v.18 or older. Versions 18 or earlier have reached end of life support.
   

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