Realplayer download stopped working two days ago

Scott Hill

• February 23, 2023 22:13

Realplayer worked just fine until two days ago to download videos.

I did NO changes to my software or hardware.

Just paid for a new subscription a shor while ago

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  RN Support

  • February 25, 2023 17:20

  With regards to the inability to download videos, we were able to identify the root cause and our engineering team was able to resolve it. To be able to download videos again, please follow these steps.
   
  1. Attempt to download any video of your choice (You will still have the same error).
  2. Simply restart your computer after this.
  3. Upon restarting your computer, the Downloader will be updated in the backend and your downloads should start working.
   
  If the issue still persists, please let us know.

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  Scott Hill

  • February 27, 2023 18:32

  Tried several times the procedure you suggested, but I’m still unable to download any videos. Would very much appreciate your prompt response to resolve this problem. Thank you for your kind support.

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  RN Support

  • February 28, 2023 23:17

  Please follow these additional steps to resolve your issue.
   

  1. Open a Windows folder
  2. Go to C:\ProgramData\Real\RealUpgrade
  3. Delete all the files in this folder (Caution: Please make sure you are deleting these files correctly and not any other files in a different folder)
  4. Restart PC.
  5. Follow the 3 steps we originally provided again.
  6. Restart PC once more. (This should update the videodl)

  Please note: We don't support RealPlayer v.18 or earlier. 

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