Can't download
I have been trying to download videos from YouTube. Everything had been working fine then I bought premium and can't download anything.
I am using Google Chrome
trying to download Christian music videos on YouTube.
I have tried to follow the troubleshooting tips and have got nowhere.
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Please follow these additional steps to resolve your issue.
- Open a Windows folder
- Go to C:\ProgramData\Real\RealUpgrade
- Delete all the files in this folder (Caution: Please make sure you are deleting these files correctly and not any other files in a different folder)
- Restart PC.
- Follow the 3 steps we originally provided again.
- Restart PC once more. (This should update the videodl)
Please note: We don't support RealPlayer v.18 or earlier.
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I just tried this and still no luck. I still get "RealPlayer cannot download videos on this page."
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Can you please let us know the following information:
Please go to C:\Program Files (x86)\Real\RealPlayer.
Right click on videodl and click Properties and then the Details tab.Please provide us with the version number you see there.
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