Can't download YouTube videos

Yvonne Aguilera

• February 26, 2023 22:17

I haven't been able to download video for awhile on YouTube I need a tech to contact me and show me or work online I have windows 8.1 yvonneaguilera@ymail.com

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  RN Support

  • February 28, 2023 22:50

  Please follow these additional steps to resolve your issue.
   

  1. Open a Windows folder
  2. Go to C:\ProgramData\Real\RealUpgrade
  3. Delete all the files in this folder (Caution: Please make sure you are deleting these files correctly and not any other files in a different folder)
  4. Restart PC.
  5. Follow the 3 steps we originally provided again.
  6. Restart PC once more. (This should update the videodl)

  Please note: We don't support RealPlayer v.18 or earlier. 

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