Real Player thumbnails missing in File Explorer; icons only showing?

Neale O'Brien

• March 26, 2023 14:06

I use Windows10 and looking in File Explorer I notice that all formats of files still have their own thumbnails except Mpeg 4 files. All the documents files, photo files and all video file (eg WMV) generate thumbnails, but my Real Player files display only an icon.

I've tried many things to remedy this. I checked on the File Explorer options, folder options, as well as any other possible options; so I've done all the obvious things.

In short, all my files display as thumbnails EXCEPT Mpeg 4 files.

Is this a Windows issue, a Real Player issue or some other issue? It is a real issue though.

I have a brand new laptop running Windows 11 and I can't find any setting on it that are different with my Win 10 PC settings!

Does anyone have a solution to this?

Thanks for your time,

Neale

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  RN Support

  • March 29, 2023 21:23

  If you are not seeing thumbnails on MP4 files but seeing it on other formats in your File Explorer, it means that your Windows is blocking the thumbnails to show up.

  Here is one step we can offer you which again is a Windows troubleshooting step and not related to RealPlayer at all. 
   

  1. Right click on This PC and click Settings.
  2. Click on Advanced System settings.
  3. System Properties will open up.
  4. Click the Advanced tab and click Settings under Performance.
  5. Make sure "Show Thumbnails instead of icons" is checked.
  6. Click OK and restart your computer.

   Go back to your folders where you have your MP4 videos. Please send me a screenshot of your Folder after you restarted your computer.

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  Neale O'Brien

  • April 01, 2023 14:05

  Thank you for taking the time to reply.

  I had already done this, as well as the options in File Explorer and deleting the thumbnail cache - in short, I've tried everything that I know, as well as searching the Internet for solutions.

  I used to get thumbnails for all my files but, as I've said, it's only the mpeg 4 files that do not show them; all other files display them without problems. Other video files that display using VLC Player also display correctly?

  I am at a complete loss and, as I've said before, this is a real issue for me. Can anybody else offer me any more suggestions?

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  RN Support

  • April 04, 2023 17:22

  Are you seeing the thumbnails in the folder you have these MP4s stored? If Windows folder doesn't show, it is a Microsoft issue. If you are able to see the thumbnails in Windows folder but not in RealPlayer, then the issue is RealPlayer. It would help if you could send us a screenshot of your Windows folder where your MP4s are stored.

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