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Your product doesn't work!!

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4 comments

  • RN Support

    On the second DVD, did it burn successfully or not? When you say it doesn't recognize can you please let us know if RealPlayer doesn't detect the disk or something else? It would help to have more information. Please provide screenshots of the error.

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  • Jay Stadtmueller

    No It didn't burn it started the burn process when I pressed burn, but a minute later it stopped and then it closed real player completely so I had to reopen real player and then put all the videos that I wanted to burn in the burn area and once I did that I pressed burn and it started the process and after a minute it closed real player again I did this a few time before I gave up and sent you a notification. 

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  • RN Support

    We sent you an email. We'll take it from there.

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  • wuns chtaria

    No It wasn't burned. I pressed burn, and it began the burning process, but a minute later it stopped and shut down Real Player completely. I had to open Real Player again, after which I placed all the videos I wanted to burn in the burn area. I then pressed burn, and it began burning, but a minute later it shut down Real Player once more. I tried doing this a few times before giving up and notifying you. 

     https://customer.real.com/hc/en-us/community/posts/14191206584219-Your-product-doesn-t-work-basketball stars

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