Cannot trim videos after downloading and paying for Premium

Henry Bishop

• May 15, 2023 17:54

When I pull up a newly downloaded video and go to trim it is a transparent screen,  This just started.  If upgrading to premium is not a resolution for this error please refund $39.99 and I will find another service to use.  

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  RN Support

  • May 15, 2023 19:07

  Please reinstall RealPlayer and try again. After you reinstall RealPlayer, please restart your computer and try again. If the issue persists, please let us know.

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  Henry Bishop

  • May 15, 2023 20:16

  Did all that, did not fix the issue

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  RN Support

  • May 15, 2023 20:21

  We sent you an email. We'll take it from there.

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