Files are downloading but never "Import". What is the problem. Also why is it so hard to find a place on the Website that a paying customer can submit a request to Customer Support when there iks an issue???

Jarvis Trimble

• June 05, 2023 15:43

Real Player Real Times is downloading a file just file, but it never seems to get around to importing the files.  Everything is just sitting in Limbo.  Why>>>>>>>>>>>>>

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  RN Support

  • June 13, 2023 21:08

  Can you please us know if you have a download path? Can you please follow these steps and let me know the outcome?
  
  

  1. Open RealPlayer.
  2. Click the RealPlayer logo from the top left and click Download a video. (RealPlayer Downloader will open up)
  3. Click the logo from the top left and click Preferences.

  Please make sure you have a path in the "Save local video files to:". Please select Videos folder and click OK.
   
  Try downloading your videos again. If the issue persists, please let us know.

   

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