Ms

esther manaloto

• July 06, 2023 11:51

Hi, I am having downloading problems. 

Download icon that normally appears in top of the video is not appearing and the realplayer downloader app does not allow me to paste download video link. 

Hope you can help me. Thanks

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• 

  RN Support

  • July 07, 2023 20:13

  Can you please let us know the following information:

  Please go to C:\Program Files (x86)\Real\RealPlayer.
  Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows have you installed?

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