can't downlaod

Mike Vivian

• July 17, 2023 03:08

I upgraded to real player plus last year. Then i had to reload my computer and reinstall everything. Now it acts like I never upgraded to plus and now I can't download at all as it wants me to upgrade. I signed in but still on basic. Can you help me?

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  RN Support

  • July 18, 2023 20:03

  We see that you purchased RealPlayer Plus 20/20. If you installed RealPlayer 22, you will need to upgrade to activate Plus features in RealPlayer 22 as this is a different product with additional new features. 

  If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer 20/20. You can install RealPlayer 20/20 by clicking this link.

  https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20

  Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Plus features.

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