4k WEBM

Kendall Jacobs

• July 19, 2023 19:11

I can no longer download 4k webm videos from YouTube. Do I have upgrade to ANOTHER premium to download 4k videos from YouTube?

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  RN Support

  • July 19, 2023 20:11

  We see that you purchased RealPlayer Downloader Express 20/20. If you installed RealPlayer 22, you will need to upgrade to activate Downloader Express features in RealPlayer 22 as this is a different product with additional new features. 

  If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer 20/20. You can install RealPlayer 20/20 by clicking this link.

  https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20

  Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Downloader Express features.

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