I bought this RealPlayer Downloader express, but why it is not in my account when I need to download it.

Jun Wu

• August 01, 2023 06:57

I bought this RealPlayer Downloader express, but why it is not in my account when I need to download it.

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  RN Support

  • August 09, 2023 19:47

  We see that you purchased RealPlayer Downloader Express 20/20. If you installed RealPlayer 22, you will need to upgrade to activate Downloader Express features in RealPlayer 22 as this is a different product with additional new features. 

  If you don't want to upgrade, you will need to uninstall RealPlayer 22 and install RealPlayer 20/20. You can install RealPlayer 20/20 by clicking this link.

  https://customer.real.com/hc/en-us/articles/8673259975835-Installing-RealPlayer-20-20

  Once you have installed RealPlayer 20/20, you will need to sign into it to activate your Downloader Express features.

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