Downloading

Don Unger

• September 16, 2023 19:19

I can't download videos over 1 hour.

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  RN Support

  • September 20, 2023 15:08

  Can you please let us know the following information:

  Please go to C:\Program Files (x86)\Real\RealPlayer.
  Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

  Could you also provide us with a sample URL that you are unable to download and the web browser you are using? Lastly, what version of RealPlayer and Windows have you installed?

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  Don Unger

  • October 17, 2023 22:51

  Hi, I'm sorry I left it this long but here is the information you asked for: file version: 2023.9.24.0  product version 2023.9.24.0  sample URL xhamster.com/videos/claudia-s-holiday-the -original-full-movie-xhxczoe  I have the latest version of Real Player and run on Windows 11

  Thank you for your assistance

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  Alex Bolar

  • October 19, 2023 04:55

  I can't get anything to download. It says it can't download on this page. If not this page then where?  This is the video i was trying to download. https://youtu.be/3kyl-KwHEpE?si=_c5P2Y8xhdhkNq5i

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  RN Support

  • October 19, 2023 13:59

  Don, 

  While the xhamster URL you sent says "Page not found", we tested downloading other videos and we were able to successfully download them.

  Can you please let us know the following information:

  Please go to C:\Program Files (x86)\Real\RealPlayer.
  Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

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  RN Support

  • October 19, 2023 14:00

  Alex,

  Can you please let us know the following information:

  Please go to C:\Program Files (x86)\Real\RealPlayer.
  Right click on videodl and click Properties and then the Details tab.

  Please provide us with the version number you see there.

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  Don Unger

  • October 24, 2023 19:57

  Hi RN Support Here is the information you asked for: file version: 2023.9.24.0  product version 2023.9.24.0  sample URL xhamster.com/videos/claudia-s-holiday-the -original-full-movie-xhxczoe  I have the latest version of Real Player and run on Windows 11

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