Real Player 22

Frederick Harrington

• October 05, 2023 16:41

I have followed your suggestions regarding the "Real Player burn system not initialised, no compatable device found or a system error has occurred" that prevents me from burning a to disc.

I have uninstalled and reinstalled Real Player and over installed as you suggested but to no avail . What else can I do ? 

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  RN Support

  • October 06, 2023 18:56

  Here is what we would like you to do to confirm if the problem is RealPlayer (software) or your DVD Drive (hardware).
  
  1. Insert a blank DVD in your drive.
  2. Go to My PC and double click your DVD drive.
  
  If Windows says "Insert DVD" even though you have inserted a disk, it means that the DVD drive is not able to read the disk in it. So this indicates that the problem is your hardware. However, if Windows prompts you to do something with the disk as in "What do you want to do" etc..., it means that RealPlayer is not configured properly. 
  
  If the latter (RealPlayer), could you please let us know if you have more than 1 DVD drive in your PC? If the former (DVD Drive), you will need to either get in touch with your PC manufacturer or get a new DVD drive.

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  Frederick Harrington

  • October 10, 2023 11:46

  I thought I had responded to the above but I cannot see it anywhere.

  However, this is the answer again. I followed your instructions and the Windows prompt did ask me to do something with the disc as in "What do you want to do...etc."  This means that RealPlayer is not configured properly. I also confirmed that I have only 1 DVD drive in my PC. I asked what else I should do to resolve this problem.

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  RN Support

  • October 10, 2023 18:43

  It is quite possible that RealPlayer is not getting installed properly. We will send you an email and take it from there.

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