Removing duplicates

Andy Dufresne

• October 09, 2023 00:02

I click on remove duplicates and it takes about 24 hours to process  2085 videos. I have so many because RP counts my "live" iPhone photos as videos. I can't find how to stop that OR how to stop RP from cataloging my CDs when I add then to my iTunes library.

I asked this previously and you answered by saying you had sent me an email and closed the post. FIRST, I think the solution to this could help others and second, I never got an email from you about this.

 

 

 

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  Andy Dufresne

  • October 09, 2023 03:25

  TO ADD: After it processes those videos the program shuts down.

   

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  RN Support

  • October 09, 2023 21:50
  • Edited

  We sent you an email to your Gmail address on Sunday (10/8) at 9:06AM Pacific time. Please look for subject line starting with "[RealNetworks Support]"

  Please also check in your Spam folder.

  Please note: Your ticket number is 467975

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