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4 comments

  • Arvin

    To resolve this issue, follow the below article:

    https://customer.real.com/hc/en-us/articles/204169018

    If you are still unable to download videos, please provide the following information:

    • Are you able to see the "Download This Video" option?
    • Did you receive any error messages?
    • Is this happening to all videos, on all sites or just with a particular one?
    • What web browser do you use, and which version? (See https://customer.real.com/hc/en-us/articles/207275617)
    • What version of RealTimes or RealPlayer is installed? (See https://customer.real.com/hc/en-us/articles/204039513)
    • What is the operating system of your computer (Windows XP, Vista, 7, 8, 8.1, 10)?
    • Do you have any security software installed (Norton, McAfee, AVG, etc.)?

    The more specific you are, the better I will be able to assist you.

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  • Luis Diaz

    A few weeks ago Real Player down loaded videos with no problem what so ever, now, Real Player will not down load any video at all, I get a message saying, "unable to down load" every time, why I this? and what can be done? If there is no solution, I will no longer keep Real Player. I wish not to do this, but, I may have to if this is ongoing problem. I like the program, it's very useful to me. Now, this is happening. Thanks.

    0
  • Viswanathan S

    Hello Luiz, 

    I suggest you to uninstall and reinstall RealTimes by following the article given below:
    https://customer.real.com/hc/en-us/articles/204040013

    Note: Make sure that you delete the RealPlayer folders as mentioned in the above article.

    Once you install the RealDownloader, follow the below article to update the RealDownloader manually:

    https://customer.real.com/hc/en-us/articles/214170087?

    Let us know the progress.

    0
  • Jack Reacher

    For those looking to enhance their video editing skills on mobile devices, the "CapCut Apk" offers a comprehensive suite of tools that make creating high-quality videos straightforward and enjoyable.https://capcutapk.io

     
     
     
     
     
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